Director, Client Services

Morneau Shepell in Boise, ID

  • Industry: Executive Management - Marketing/Public Relations
  • Type: Full Time
  • Compensation: $108,240.00 - 193,760.00 / Year*

Director, Client Services

Requisition Number





United States

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Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Director, Client Services

US Benefits Administration

Health & Welfare Solutions


The Director, Client Services will plan, oversee and monitor the implementation of business solutions in Ariel, our pension and group insurance administration system. This role works closely with various teams within Morneau Shepell, and users to plan and coordinate complex programs and projects initiatives for our external clients.

The Director, Client Services will build strong relationships with the client, providing standout leadership and quality consultation regarding our offerings and innovative solutions. Post implementation, this role will ensure success of clients by managing the onsite support and relationship building with key client executives and stakeholders.

  • Oversee all aspects of program management, the client relationships and ensure adherence to ongoing service delivery obligations
  • Ensure overall client satisfaction and appropriate level of service delivery in partnership with the ongoing service teams
  • Structures and implements the terms for partnership and manages relationship to ensure flawless interaction between Morneau Shepell and client
  • Ensure timely delivery of the various projects within scope, budget and all aspects of the contractual agreement with the client
  • Establish and maintain good relations with the client, ensuring client satisfaction at every stage of the project
  • Identify and set priorities, ensuring that they are communicated and followed regularly by clients and internal staff
  • Monitor progress of task and project status reports through weekly meetings (internal meetings and client meetings) and report to governance committees
  • Prepare summaries according to a frequency based on the status of the work and submit them to the client and different members of the team
  • Accurately account for time, costs and scope
  • Establish project risk management strategies and apply both internally and with clients
  • Upon project completion, guide the transition with the client and the internal support team
  • Oversee and motivate your designated team during project implementation and ongoing service delivery
  • Additional duties as assigned
Succeeding as a Director, Client Services will require the following core qualifications and skills:
  • Bachelor s Degree or higher in relevant business or relevant operational experience
  • 7-10 years of client management experience
  • 5-7+ years of progressive experience in multiple facets of a benefits program delivery
  • Proven ability to exercise sound judgment and strong problem solving skills
  • Proven analytical, research and problem solving skills
  • Demonstrates flexibility and adapts to multiple responsibilities encompassing multiple areas within the organization
  • Demonstrated ability to effectively present information and respond to questions from clients, consultants and internal business partners
  • Exhibits proven leadership and project management skills
  • Knowledge of regulatory requirements and standards as they apply to Health Care and Retirement Plans
  • Available to travel within North America and commit to significant time at the client site
  • Familiarity with MS project management software an asset
Morneau Shepell is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.


Job Grade: MS7

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

Find your fit with us. Follow us on LinkedIn, Youtube and Twitter.

Associated topics: donor, hospital, lead generation, major gift, marketing, medical center, newspaper, product market, regulatory, solicitation

* Estimated salary

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